APO, FPO & PO Box Shipping

We do offer shipping to all APO, FPO and PO Boxes. However, all these shipments take one to two additional days to ship out. In addition there are no loss claims, late delivery refunds or damage claims honored under any circumstances. You ship these orders at your own risk. When shipping to any and all Military bases the proper zip and address format are:

AE (Armed Forces Europe/ Canada/ Middle East/ Africa) -09XXXX . AP (Armed Forces Pacific) 96XXX . AA (Armed Forces Atlantic) 34XXX

Standardized APO/ FPO shipping

As of March 1, 2009 all APO and FPO shipping will be standardized to the following prices:

- All AE shipments $18.95

- All FPO, AP/AA shipments $21.95

Please remember however not all gifts are available to ship to APO and FPO destinations and we do not offer claim service of any kind. You ship these gifts at your own risk. Also, please remember all USPS shipments do take 1-2 extra days to ship out.

Shipping Internationally

We offer shipping to all Canadian addresses via UPS. Shipments take one extra day to ship out and are shipped via UPS. However, there will be no claims offered or honored on these shipments. No loss claims, late delivery refunds or damage claims are honored under any circumstances. You ship these orders at your own risk.

Substitutions and Returns

We do reserve the right to make substitutions and do find the need to at various times throughout the year. Also, not all packaging may look identical to the products photographed as designer packaging does change quite frequently. With this in mind please be aware that a substitution or variance in flavor or packaging does not justify an item being returned at our expense, a discount or refund of any kind. If for any reason other than damages or errors on the part of GBDS, a customer’s wants to return a gift they may do so at their own expense plus an additional 20% restocking fee.

If CSI Gift Baskets has committed an error or a gift is damaged CSI Gift Baskets will retrieve the gift and refund it in full or re-ship it. No additional discounts will be offered.

Claims & Returns

All damage claims, discrepancies and late delivery claims must be made within 3 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy CSI Gift Baskets, will make every effort to resolve the issue in a timely manner and to our customer's satisfaction. Credits and or refunds will be at the sole discretion of CSI Gift Baskets and will only be issued if damaged gifts or discrepancies can be verified by the carrier. If your customer disposes of the gift before we can verify the damages/discrepancy we will not issue any refund. All claims must be issued in writing by fax or e-mail. Claims will not be accepted via the phone.

If for any reason the recipient or purchaser is unhappy with a gift they may certainly return it.

If the gift is simply not wanted, or the customer is not satisfied they may ship it back to us at their own expense and receive a partial and in some cases a full refund. The refund is based on the gifts perish ability and condition upon being returned. The gift must be unopened and untampered with. If the gift is damaged or we have made an error: We will call tag the original gift and either ship a new one or refund the gift in full. However if we cannot call tag the gift no refund or credit will be offered. Retrieving the gift is the only way we have of verifying the damages and placing a claim with UPS.

In the event a carrier returns a gift due to being refused, a bad address being supplied or non availability of a recipient all shipping charges assessed by the carrier will be added to the member’s bill and the member will be charged a 20% restocking fee. Shipping charges usually consist of shipping to the recipient, shipping back to CSI Gift Baskets and any address correction fees.

If a package is returned to us by UPS due to a bad address, non-deliverable address or recipient refusal there is an a charge of $10.00 in addition to the address correction fee to cover return shipping and all of the charges UPS charges us due to this error.

There will be a $12.50 address correction fees for all ground orders and $15.00 address correction fee for air orders to correct a bad address, incorrect zip codes and non-deliverable address information supplied. We will send you an email once UPS and/or Fed Ex notify us that there is an issue with the address supplied.

Fruit Restrictions & Shipping

Due to the perishable nature of fruit we have several restrictions and limitations on shipping. This form outlines all states shipping restrictions on fruit products (Fruit Restrictions^ the daily shipping cut off for fruit orders is 1:00 PM CST. Please use the following guidelines when ordering fruit.

Shipping

All orders placed with 3 Day, 2 Day or Next day air shipping by 2:00 PM CST ship the same day. Air orders placed after 2:00 PM CST ship the next business day. All ground orders are guaranteed to ship within one business day in other words 24-48 hours. Ground orders are not guaranteed to ship the same day. Ground orders placed Saturday and Sunday will ship Monday or Tuesday.

Saturday Delivery Saturday delivery is available only by shipping next day air on Friday and requesting Saturday delivery n the shipping comments. Standard air options deliver Monday thru Friday only. Saturday delivery is the cost of Next Day air service plus an additional $15.50 and again is by special request only .We does not offer 2nd day air Saturday delivery service except under special promotions and offers. Transit times do not include the day a gift ships, Holidays, Saturday or Sunday.

Alaska and Hawaii - Please add $15.50 to the standard ground prices for ground shipping to Alaska and Hawaii. (Excluding Fruit) Please add $24.50 to the Next Day air prices for expedited shipping to Alaska & Hawaii. (Excluding Fruit) AH APO, FPO, PO Boxes and Canadian shipments ship via the USPS. Fruit is not available for shipping to PO boxes, FPO, APO, or Canadian shipments.

Standard shipping and delivery days are Monday-Friday. Saturday Delivery is available upon request for an additional fee. Please add $15.50 to the next day air price for Saturday Delivery.

Late Delivery & Service Guarantee Refunds: In the event a carrier delivers a gift late a shipping refund may be approved but, is not always guaranteed. Carriers do not offer refunds of any kind on late deliveries involving a bad address, missing apartment number; incorrect zip codes or any other information supplied which is not accurate. In addition carriers do not offer refunds involving but not limited to the following: Acts of God, weather conditions, Emergency conditions beyond their control, mechanical delays of aircrafts or other equipment failures and several additional issues. Please request a copy of the Carriers Terms & Conditions for a complete listing.

Holidays/ Closures

Please take note that we are closed and no shipping will occur on the following days. All orders due to ship on these days will ship the next operating business day.

- May 28th and May31st, 2010 in observance of Memorial Day

- July 2nd and July 5th, 2010 in observance of Independence Day

- September 3rd and September 6th, 2010 in observance of Labor Day

- November 25th and 26th, 2010 in observance of Thanksgiving

-December 23rd, 24th and 25th, 2010

(Only shipping of orders placed before 2 PM CST on 12/21/2010 will ship 12/22/2009. No shipping occurs on at OBDS on 12/23 and 12/24/2010)

- December 31st, 2010 in observance of New Years Eve